Organise your teams in areas so that they can report any incidents they come across. The staff in charge of resolving them will quickly receive the incidents created, with no time-wasting or misunderstandings.
With the survey module you can set work reports in order to know when and by who a certain task was carried out.
You can report an incident in only three steps:
Press the +.
Select the category the incident is to go in and that's it! Incident created.
You can add more information to the incident from then on.