SEFICI TECH SOLUTIONS, S. L. (hereinafter SEFICI),with Tax ID no.: B12945747, owner of THE WEBSITE and the APP, and the following email address email@example.com, ensures full compliance with the obligations provided for in Organic Law 15/1999, of 13 December, on the Protection of Personal Data (known as LOPD in Spanish), Royal Decree 1720/2007, of 21 December, approving the Regulations to implement the aforementioned Organic Law and other regulations in force regarding the matter, establishing this policy as one of the core principles in SEFICI'S activity.
SEFICI informs the USER of the existence of a personal data file created with the data obtained through THE WEBSITE and the APP, for the exclusive use of SEFICI, and under its responsibility, for the purposes of managing the relationship between the users and SEFICI, providing the services and products offered on THE WEBSITE, and also carrying out promotional and advertising activities using any media, including any type of electronic communication (mail, SMS, MMS, etc.) that may be of interest to the user, adjusting our offers to your preferences or needs. This file has been duly recorded in the General Data Protection Register.
When processing the data included in the aforementioned file, SEFICI agrees to respect its confidential nature and to use it in accordance with the purpose stated for the file, and also to comply with all the technical and organisational measures to prevent loss, unauthorised processing or access, in accordance with the provisions of the Regulations to implement Organic Law 15/1999, of 13 December, on the Protection of Personal Data, approved by Royal Decree 1720/2007, of 21 December.
The USER expressly accepts that the data collected while browsing THE WEBSITE, or that provided by filling in any form, or by any means during the business relationship commenced through THE WEBSITE, shall be included in the mixed personal data file referred to in the section above. During the data collection process, the USER shall be informed of the mandatory or voluntary nature of the information requested on the form itself.
According to the definition provided by Article 3(c) of Organic Law 15/1999, of 13 December, on the Protection of Personal Data, according to the legal concept, SEFICI processes personal data for which the user of the APP is responsible, insofar as the service provided involves storage of the personal data managed by said mobile application on its servers. There shall also be processing when SEFICI provides technical assistance to correct any incident regarding use of the APP by the user. For these reasons, for the purposes stated in Article 12 of Organic Law 15/1999, of 13 December, on the Protection of Personal Data, according to the above, SEFICI acts as the data processor of the files for which the user of the APP is responsible.
In this way, SEFICI, as the data processor, declares that it shall only process data for the purposes of providing the services relating to the APP.
SEFICI shall, by default, apply the basic level security measures. However, if the user of the APP requires a higher level of security to be applied, or a specific security measure regarding the information managed through the APP, this must be expressly communicated to SEFICI in advance, who shall, for each specific case, analyse the viability of the measures and the extra cost that is to be added to the standard rates published on the WESITE.
SEFICI cannot transfer or communicate the data to which it has access to third parties, not even for data retention purposes, unless expressly stated by the user of the APP.
Once the contract has been canceled, the user will be able to continue using the solution until the period subscribed, once it is reached, the user will not be able to continue using the solution until the service will be contracted again.
The user of the APP guarantees SEFICI that the personal data entered in the APP belong to a file recorded in the General Data Protection Register. SEFICI is not liable for any Client breach of Organic Law 15/1999, of 13 December, on the Protection of Personal Data regarding the part which, according to said law and their activity, concerns them. Thus, neither party shall be liable for any breach of this law committed by the other.
The USER may exercise their rights to access, rectify, cancel or oppose and, in turn, revoke consent for receiving advertising information, by writing to the address of permanent establishment Av. Sos Baynat, s/n, Universidad Jaume I (Edificio Espaitec 2), 12071 – Castellón (Spain), or if preferred, by sending a request from the email address provided to us at the time of registration on THE WEBSITE to: firstname.lastname@example.org.
This document can be downloaded in printable format by any user who wishes to know in advance the conditions of purchase and use of the APP and the services associated with its use. Before using any of our services, it is an essential requirement to register as a user, following the registration process on our website and accepting the full contents of this document. Accepting and carrying out this purchase process leads to the selected service being contracted with full legal validity, according to the provisions of Article 27 of current Law 34/2002, of 11 July, on information society services and electronic commerce. SEFICI shall store the agreements entered into by its users through THE WEBSITE on its servers as a guarantee and proof of the services agreed.
By accepting these conditions, SEFICI grants the USER a non-transferable and non- exclusive right to access and use the APP by means of the login details provided to them, solely for use by them and for the purpose of managing the way in which the USER offers its end users access to the service.
SEFICI is an application that is used as a tool for managing incidents in your business. Once SEFICI is installed on your device, you can access and register all the users you need so that they can access the platform which includes an admin panel. You can see all functions and features for each type of service on the website (www.sefici.com).
The effectiveness or usefulness of the App depends on the appropriateness of the use the user gives it during implementation, as well as the degree of compliance of the guidelines stated by SEFICI.
The User shall be solely responsible for their account on SEFICI and for the information they provide in the registration process beforehand, as well as for the use and safeguarding of their username and password.
As App user, you shall be solely responsible for the consequences of its use. Therefore, responsible use of the Application is recommended, both in the data collection and submitting process and when managing login details and any subsequent use that is given to them.
The User agrees to make appropriate use of SEFICI in accordance with the Law and this legal document. The User shall be held liable before SEFICI, or before third parties, regarding any damage that may be caused as a result of non-compliance with this obligation. It is expressly prohibited to use this Application for injurious purposes regarding SEFICI property or interests or those of third parties or which in any other way overload, damage or disable the networks, servers and other computers (hardware) or products and applications (software) belonging to SEFICI or third parties.
The User agrees to use the Application, contents and services in accordance with the purpose for which it has been developed, according to the Law, this legal document, proper conduct and public order.
This section shall solely apply to paid versions of the APP, thereby not affecting demo or free versions.
Information is offered on THE WEBSITE regarding the different payment methods established according to the number of users and modules purchased.
The agreement regarding the version or method of payment shall be considered valid and shall be enforced once the USER has installed the application and received confirmation of the service from SEFICI.
In the service confirmation, the User shall be reminded that if the right of withdrawal is
applicable according to the regulation in force, and due to the fact that this is a service
provision agreement, there shall be no right of withdrawal once implementation of the
agreement has already begun (confirmation is sent).
Regardless of the period requested by the client, payment shall be made at the beginning of each month of service, without the user having stated their intention to cancel the agreement.
Similarly, unless the agreement is terminated, subsequent payments shall be made at the beginning of each new period of service that is extended.
The user must pay through the platform made available for these purposes on THE WEBSITE. The user may select the method of payment they deem most convenient from among those offered on said platform.
In the event that it is not possible for the user to use the platform on THE WEBSITE for payment purposes and, with the approval of SEFICI, the user agrees to send the direct debit order or mandate (SEPA B2B scheme) duly signed for record and safekeeping purposes. SEFICI hereby informs the user that once the transaction has been authorised, there is no entitlement to a refund. The user expressly accepts this condition.
SEFICI hereby informs the USER that once the transaction has been authorised, there is no entitlement to a refund. The USER expressly accepts this condition.
In the service confirmation, the USER shall be reminded that if the right of withdrawal is applicable according to the regulation in force, and due to the fact that this is a service provision agreement, there shall be no right of withdrawal once implementation of the agreement has already begun (confirmation is sent).
The USER wishing to cancel the paid version of the service should notify SEFICI, sending a request to email@example.com.
The USER may continue to use the free service, reducing the number of users with access to the application (the number should currently be four or less), and complying with, where applicable, all other restrictions of the free version (lack of modules and less storage capacity, etc.).
Once the cancellation has been processed, if the USER has paid the full amount for the previous month, SEFICI may check the time spent by the USER enjoying the paid service, in turn refunding the sum corresponding to the days not spent using the service or the days in which the USER was limited to the abovementioned conditions of the free version of the service.
SEFICI shall not be held liable for the contents that Users store on the platform or server, given that there is no intervention in relation to this content at any time when it comes to the internal management of the server.
The User agrees to use the contents in accordance with the Law and this Section on Terms and Conditions, and also with any other conditions, regulations and instructions that may be provided to them by the SEFICI technical team.
The relationship established between SEFICI and the USER through THE WEBSITE shall be subject to Spanish law, except in cases where, as a consumer, other more advantageous provisions are mandatorily applicable to the USER.